Customer Service Specialist 1
Location: Charlotte North Carolina
Description: American Red Cross is employing Customer Service Specialist 1 right now, this career will be placed in North Carolina. Further informations about this career opportunity kindly see the descriptions. Job Summary:
Function as a liaison between donor groups and donor services/donor recruitment staff. Provide confirmation of upcoming blood drives. Produce confidential corres! pondence and inter-departmental communications, handle incoming calls, distribute incoming and outgoing mail, coordinate meeting arrangements and take minutes of meetings.
Job Responsibilities:
1. Confirms all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicates details (refreshment requests, hold dates, staffing, directions, volunteer needs, special equipment and cancellations) to production planning staff to help ensure success of the blood collection effort.
2. Serves as a liaison between the customer and the appropriate staff. Handles customer inquiries and requests in a professional, courteous, helpful and timely manner.
3. Using approved templates and/or campaign materials, may localize blood drive collateral (posters, flyers, table tents, paycheck stuffers, etc) to include location, date, time, goal, etc.
4. Prepares and maintains all account files including correspondenc! e, operational records and customer surveys to ensure accurate! documentation of blood drive activity.
5. Sends blood drive confirmations to blood drive coordinators/blood drive sponsors on an annual, semi-annual and/or quarterly basis. Sends thank you notes to customers to help ensure the prospect for future customer activity with ARCBS.
6. May conduct on-site blood donor recruitment as necessary.
7. May hand-deliver blood drive marketing collateral to blood drive sponsor/blood drive coordinator as necessary.
8. Assists in orientation for new Customer Service Specialists and/or new donor recruitment representatives.
9. May manage inventory and distribution of donor premiums/giveaway items.
10. Perform other related duties as necessary.
Job Scope:
Within guidelines, plans own work in support of priorities determined by department management. Utilizes various software applications to produce high quality reports, presentations or other documents.
Quali! fications:
Associate’s degree in business, marketing or combination of education and related experience required.
Minimum two years of experience in an office setting with extensive customer contact required.
Basic knowledge of computer office products, word processing, spreadsheet, database and presentation applications highly desirable.
Must possess outstanding organizational and communication skills.
Effective problem-solving skills in managing multiple priorities.
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to American Red Cross.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Wed, 20 Mar 2013 18:29:21 GMT