Customer Service Supervisor
Location: Greenville South Carolina
Description: AFL is currently seeking to employ Customer Service Supervisor right now, this job will be placed in South Carolina. More details about this job opportunity please give attention to these descriptions. Job#: 196890 Positions: 1 Posted: 08/15/2013 Job Type: Full Time Location: Greenville/Spartanburg, SC Department: ACA - Commercial Category: Customer Service Salary: Salary Ben! efits: Full-time Benefits Job Description The Customer Service Supervisor reports to the Commercial Manager and may be assigned to different projects as business needs dictate. The position is located at our Hidden Lake facility in Duncan, SC. The primary objective of the Customer Service Supervisor is to supervise and manage the activities of customer service as it seeks to assist customers and agents with all aspects of the sales process for products supplied by AFL into various markets. The incumbent will be involved in all phases of the sales process from quotes, orders, shipments, complaints, payment issues and improvement.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES Supervise people in various market teams. Supervise the activities of customer service representatives, ensuring the effective support of customers and the utilization of resources. Responsible for the development, evaluation and careers of direct reports. Maintains and Improve processes.
Respo! nsible for the execution and continuous improvements of the va! rious processes involving customer service to ensure the effective support of customers and sales agents. Customer relations / support. Continuously support the development of effective relationships with customers. Includes both proactive activities and reactions to problems / issues such that customers value the service and support provided by AFL.
Manage customer accounts. Directly manage customer account as required, performing CSR duties and responsibilities. Understand and comply with AFLs business and Environmental Health & Safety Policy and Procedures Other duties as assigned Skills/Requirements EDUCATION/TRAINING/EXPERIENCE 4yr business or technical degree or significant experience demonstrating commercial/technical aptitude A minimum of 4-6 years customer service experience preferred. A minimum of 4 years supervisor experience preferred.
QUALIFICATION/SKILL REQUIREMENTS Strong attention to detail, organization and analytical skills Strong communi! cation and interpersonal skills Multitasking ability in a team environment; self-starter Strong leadership skills and decision making ability Proficient with MS Excel, MS Word, Outlook. (Oracle preferred) Problem solving; results oriented
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This job starts available on: Wed, 21 Aug 2013 09:49:48 GMT