Established in 2003, GreenTomato is a Hong Kong based leading technology corporate specialises in provision of professional and reliable mobile enterprise solutions and creation of award-winning mobile apps. GT is now a winner of over 100 local and global awards including Asia Pacific ICT Alliance Grand Award winner and Red Herring Global 100. And we always attribute the company success to every single team member.
GT grew from a small scale startup to a family with more than 300 passionates over 5 regional offices. With expertise and excellent teamwork, over 500 highly creditable mobile apps, web services and over 150 long-term partnerships were formed with many MNCs including AIA, AXA, Prudential, HSBC, BOCHK, Apple Inc, BMW etc.
Everyone in GT is our treasured asset, we value on personal growth and communication among teams. Employees get chance to learn from abundant in-field practical training, to share their thoughts and carry out innovative ideas. Throughout 15 years of journey, we would proudly say that our team has successfully developed Hong Kong Movie (Hong Kong’s largest movie community) , TalkBox Voice Messenger (#1 social networking app around the world), Timable (Hong Kong’s biggest event and concert guide). etc. and formed our in-house startup accelerator, GT STUDIO, to make our own ecosystem more complete.
Only a passionate team player like you can bring our business to the forefront!
For more information, please visit our website at http://www.gtomato.com and join our Facebook page.
We are seeking a client-focused Technical Support Teammate to join our team. In this role, you will be responsible for providing technical support and resolving client inquiries and requests related to our services. You will work closely with clients to identify and troubleshoot technical issues and provide guidance on how to resolve them.
What you'll do:
Respond to client inquiries and requests via phone, email, or online communication tools
Identify and troubleshoot technical issues related to our services
Provide guidance on how to resolve technical issues for clients
Escalate complex technical issues to senior technical staff for resolution
Maintain accurate records of client interactions and technical issues
Collaborate with other departments to resolve client issues and improve processes
Stay up-to-date with product and industry knowledge to provide excellent customer support
Candidates are required to work from Monday to Saturday, 8:00am to 8:00pm (Flexible Working Location at non-office hour)
We are hiring talent like you:
At least 1 year of experience in a technical support or customer service role
Excellent communication skills and ability to explain technical issues to non-technical users
Strong problem-solving skills and ability to think critically
Detail-oriented with strong documentation skills
Ability to work independently and within a team environment
Ability to work a flexible schedule, including weekends and holidays
While technical skills are not required for this role, experience in technical support or customer service is preferred. We will provide a comprehensive training program and standard operating procedures to prepare the Technical Support Teammate for the job.
If you are client-focused, detail-oriented, and passionate about providing excellent technical support, we encourage you to apply for this exciting opportunity to join our team.
Benefits we offered:
Work with a smart team bringing yourself to the next level
Comfortable, open, and fun working environment
Valuable working experiences
We offer an attractive remuneration package and excellent career development opportunities to the right candidate.
Final and Most Important Requirement
"Enjoy What You Do!!"
Candidates not contacted within 4 weeks may consider their application for this role unsuccessful. Unless advised otherwise, unsuccessful candidates will be kept on file for future job opportunities. Personal data collected will be used for recruitment-related purposes only and all personal data of applicants will be kept in strict accordance with the Personal Data Privacy Ordinance.
Full-time,Permanent
