Location: Nebraska
Work Type: Full Time Regular
Job No: 502306
Categories: Administrative/Support
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Application Closes: Closes May 28, 2023WHAT YOU'LL DO:
- Review and verify the accuracy of computer generated status reports. Research and resolve complex cases, including highly
confidential and sensitive material, system maintenance, development of job quotations for in-house printing requests, or output problems working with IS and other Home Office departments as appropriate. Access various document management systems to identify correspondence and refer via the image process. Respond to the most complex inquiries or requests for services from internal and external customers including negotiating timeframes, scheduling and tracking jobs, producing digital pre-press output, and maintaining a cost recovery process using the print management system. May coordinate the walk-up electronic print workflow. - Analyze and complete complex new business entry for multiple lines of business. Review and analyze new DTC applications for both H&A and Life business. Assist in processing applications that qualify for "hot" (allows for immediate issue) or "fast" (involves more detailed review of applications) issue. Verify insurable interest of beneficiary, eligibility for extended insurance and recognize health impairments.
- Receive incoming calls and make outgoing calls to policyholders, hospitals, and physicians regarding requests for information including policy numbers, tax ID numbers, claims paying offices, addresses, and telephone numbers. Research system records to direct callers appropriately, updating various tracking systems as appropriate, and/or initiate appropriate follow-up actions. Make phone contacts to conduct extensive investigations with various sources regarding new business underwriting information for specialized lines of high liability insurance applications or questionable applications. Receive incoming calls and provide customer service by placing orders, answering questions, and problem solving.
- Analyze life, health and cancer risk of applicants using the Underwriting Manual for guidance and check claim histories, reject codes, in-force policies and riders to further define the risk of issuing the coverage. If adequate information is not available, determine if form, letter, or a phone call is necessary. Conduct and document underwriting telephone interviews to collect comprehensive medical records and other risk selection information.
- Authorize and enter record changes for cancellations, rescissions, overpayments, refunds and agent changes, and reissue policies that were issued incorrectly. Respond on timely basis to a large volume of correspondence involving direct marketing business to answer questions and resolve problems.
- Access various databases and websites to set up new life insurance applications and provide information to underwriting.
- Enters and maintains information on either a database or other software application. Completes various data entries, reports, and information for new life insurance applications.
- Analyzes, receives, reviews, and verifies the accurace & completeness of information submitted for new life insurance applications for coverage.
ABOUT YOU:
- You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
- You are able to work remotely and have access to high-speed internet.
- Must be located in United States or Puerto Rico.
- Excellent customer service, oral and written communication and leadership skills
- Ability to operate a personal computer with knowledge of appropriate software packages
- Good analytical skills, attention to detail and sound judgment
- A thorough understanding of Company divisions and departments functions and responsibilities, practices and procedures.
- Thorough knowledge of individual lines products and related regulations
- Ability to appropriately apply complex work rules in a production environment within established timeframes
- General knowledge of IFS and Group computer systems and equipment
- Ability to work variable shifts and/or overtime as necessary, which may include evening and weekend hours
We recognize that people come with diverse experience and talent beyond just the requirements of the job. Diversity of experience and skills combined with passion is a key to innovation and excellence. If your experience is relevant to what you see listed, please consider applying – we’d love to hear from you!
VALUABLE EXPERIENCE:
- Proficient completing client possibles using client maintenance (CPIS), health Oplex, and Capsil
- Proficient handling letters and policy output preparation for rider adds, new policies, and LMF/United World duplicate policy requests
- Must be proficient and accurate transcribing exception fields using ICR
- Must be proficient and accurate entering and establishing client set up for Health, Med Supp and Life individual new business applications using Captiva and Capsil
- Must be proficient and accurate indexing correspondence, receiving requirements and handling web errors for Health, Med Supp and Life individual new business applications using Captiva, Capsil, Life UI, and UWS
- Knowledge of Company and DTC underwriting and renewal functions, medical terminology, impaired risk, new business
procedures and the legal requirements of policy contracts for with H&A or Life DTC business. - Understanding of laws, state insurance regulations and Company policies concerning health and life policies and processing
and the release of health and life policy information as well as knowledge of federal regulations regarding individuals' rights to
privacy and consumer' rights to information. - Successful completion of Service Plus and medical terminology
- Graphic Arts and pre-print knowledge and appropriate field specific Macintosh software
- Thorough knowledge of the entire publishing process from concept to completion and internal/external print vendor
capabilities - Seasoned knowledge of the print management and PeopleSoft systems
WHAT WE CAN OFFER YOU:
- A diverse workplace where associates feel a sense of belonging. To learn more about our commitment of Diversity, Equity and Inclusion, please visit our website
- An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company.
- Tuition reimbursement, training and career development.
- Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
- Flexible spending accounts for healthcare and childcare needs.
- 401(k) plan with a 2% company contribution and 6% company match.
- Competitive pay with an opportunity for incentives for all associates.
- Flexible work schedules with a healthy amount of paid time off.
- For more information regarding available benefits, please visit our Career Site.
- Regular associates working 40 hours a week can earn up to 15 days of vacation each year
- Regular associates receive 9 paid holidays in 2023
- Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 56 hours of personal time in 2023, prorated based on start date.
- Salary Range: Minimum: $18.75 MidPoint: $23.03 Maximum: $27.30
- Pay commensurate with experience.
- Recognized as a certified Great Place to Work®.
MUTUAL OF OMAHA:
Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.
From day one, you’ll have the tools to be your best self at work. Here you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.
Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.
We are committed to optimizing flexible work. We support a full range of work approaches: fully remote, hybrid and in-person. Many of our roles are remote. Employees in remote roles may occasionally travel to a Mutual of Omaha office or elsewhere for required meetings or team-building events. Remote employees who are assigned a Mutual of Omaha office location can work on-site on a voluntary basis, subject to local and company COVID-19 guidelines.
Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.
For inquiries about the position or application process, contact our HR Helpline at 1-800-365-1405.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.
Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
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Help: 800-365-1405
