Customer Operations Representative [India]


 

Monitors account positionsand documents

Prepares closing documents

Evaluate training needs of dealer rental operations staff and leverage existing materials and resources to satisfy those training requirements

Counsel dealers on an optimal rental rollout strategy and maximize dealer profitability

Quickly and correctly identify problems that may not be obvious and solve problems

Processes incoming mail requests including, but not limited to

Must follow company procedures following credit procedures and internal policies

Research and resolve all inquiries received via phone, urgent logs, held order queues and auto generated e-mail systems pertaining to order statuses and procedures, NSP department, merchandising and marketing, credit providers, delivery complications and shipment tracking

Approach all delivery issues by thoroughly investigating the situation to ascertain the steps necessary to fix the problem

When service failures impact customer satisfaction, provide creative alternatives to maintain customer business and avoid returns or cancellations

Job Type: Regular / Permanent

Salary: ₹14,500.00 - ₹29,300.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Schedule:

  • Day shift
  • Flexible shift
  • Morning shift
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • total work: 1 year (Preferred)

Speak with the employer
+91 9309058471


 

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