Lead Data Analyst
Location: Columbia South Carolina
Description: Software Specialists is employing Lead Data Analyst right now, this position will be placed in South Carolina. Detailed specification about this position opportunity please read the description below. Join the Software Specialists Winning Team! We have an exciting opening for a Lead Data Analyst with a progressive client in Columbia, SC. This is a (6+ Month) Contract Opportunity . Excellent com! munication skills required.
This is a W2 contract opportunity
- Competitive Salary Structure
- Medical/Dental Insurance
- Paid Holidays and Vacation
- 401(k)
Analyzing Data from a call center Voice over IP environment to identify trends in call data gathering
In depth analysis of data to determine system performance and identify irregularities
Generate reports to determine historical trends and provide analysis down to the call level
Monitor reports after trends have been identified
Advanced knowledge of Access, Excel and experience with DB2 required.
Understanding of call center environment, with knowledge of queuing theory.
Job Description:
Reviews, extracts and analyzes data to be used in formulation of procedures, processes and other requirements. Provides reports of relevant activity to be used to identify problematic areas and to provide basis for mo! dification and/or elimination of operations issues. Revises ex! isting reports and develops new reports based on changing methodologies.
Analyzes reports to ensure accuracy and quality. Tracks and verifies all reporting statistics and/or metrics.
Develops complex analysis and sophisticated data compilation, verification, and interpretations to guide divisional efforts.
Creates data search programs to identify pertinent data needed to provide supporting documentation for system or operational enhancements/changes.
Communicates and/or trains employees and managers on the complex database programs used to generate analytical data.
Documents reporting procedures so other staff can run ad hoc reports independently.
Designs, codes, and maintains complex database programs for the extraction and analysis of data to support financial and operational decisions.
Candidate Requirements:
Bachelors in Stat, Comp Sci, Math, Bus/Healthcare Admin or related field OR 2 Yr Degree in Comp Sci, Bus or related + ex! tra 2 years reporting work exp Required
6 Years Research and Analysis Experience Required
Advanced MS Access - Linking Tables and Building Queries Required
Advanced Excel Required
DB2 Required
About Software Specialists, Inc:
Software Specialists is a company with extensive consulting experience in the Information Technology Industry. Incorporated in the state of Pennsylvania in 1998, we bring over a decade of experience in providing IT talent to Fortune 1000 companies.
Our experience in providing thousands of consultants has taught us that customers require contractors with more than just the technical knowledge. Team work, cultural fit, and attitude are as equally important as aptitude. From one position to 100, Software Specialists is focused on finding the "Smart Fit" for our clients needs. This has made us not just one of the fastest growing Information Technology consulting firms in the country but a trusted advisor to our custo! mers in their talent acquisition process.
As a trusted partner, Sof! tware Specialists provides consulting solutions for our Clients that are not only flexible, but minimize risk while maximizing results and meeting their business goals. Recruiting and retaining the highest caliber resources ensures our consultants are capable of creating systems that our Clients can build upon to make their organizations more robust, agile and equipped for future shifts in the I.T. and global business world.
Specialties:
Java/J2EE, .NET, Mainframe, Unix, Linux, Oracle, SQL, SAP, PeopleSoft, Project Management, Business Analysis, Data warehousing and others
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Software Specialists.
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Thu, 02 May 2013 00:04:22 GMT