Desktop Support Technician - Information Resource Coordinator
Location: South Carolina
Description: State of South Carolina is hiring Desktop Support Technician - Information Resource Coordinator right now, this job will be placed in South Carolina. Further informations about this job opportunity please give attention to these descriptions. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Respond! s to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Trains end users on hardware and software, including more formalized training classes. Installs and tests personal computers, printers, and other peripherals. Configures operating system and applications software programs. Performs hardware diagnostics and coordinates repairs. Assists in supporting network connectivity, application support and upgrading of software. Conducts maintenance programs for all assigned equipment. Must provide excellent customer service and possess exceptional communication skills. Must have knowledge of office automation equipment and a good working knowledge of MS Office. Must be able to self-manage time and tasks. Must be able to train users on software and equipment. Must have good attention to detail.
Minimum and Additional Requirements:
A high school diploma and experience in t! he support and troubleshooting of data communications equipmen! t, office automation systems, processing of information or installation. · A+ Certification preferred · Network+ Highly desirable, but can accept 3 years of experience in a helpdesk environment in lieu of Network+ · Server+, Linux+, experience are desired Knowledge and Skills: Knowledge of workstation and printer repair, workstation configuration, applications setup, workstation installation, printer installation, and network troubleshooting. Knowledge of Microsoft operating systems (NT, Win2K, XP) and Office productivity applications. Must be able to work independently as well as in a team environment. Must have good written and oral communication skills. Works in office environment. Very limited in-state travel. No demanding physical requirements but work requires regular standing, moving about, and lifting computer hardware. Must be able to work and function within a cohesive team. Reports to the Information Technology Manager.
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If you were eligible to! this job, please email us your resume, with salary requirements and a resume to State of South Carolina.
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This job starts available on: Thu, 03 Oct 2013 03:58:45 GMT
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