Job Description:
As the Reporting Analyst, you will be responsible for reviewing and analysing data from components, systems and sub-systems in order to obtain a true end-to-end service achievement. You will also identify trends and establish if they are positive or negative. This information is then used to present the data.
You will be conducting full lifecycle activities to include identification of requirements, defining analysis and reporting capabilities, and continuously monitoring performance and quality control plans to identify improvements.
Knowledge, Skills & Experience
§ Proven working experience as a data analyst, ideally 5+ years of experience
§ Ideally 5+ years of experience in a Managed Service Provider organisation
§ Technical expertise regarding data models, database design development, data mining and segmentation techniques
§ Strong knowledge of and experience with business intelligence and reporting tools (Qlik, Business Objects, etc.), databases (SQL, etc.), programming (JavaScript or VBA)
§ Knowledge of statistics and experience using statistical packages for analysing large datasets (Excel, SPSS, SAS, etc.)
§ Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy
§ Adept at queries, report writing and presenting findings
§ BS in Mathematics, Economics, Computer Science, Information Management or Statistics
§ ITIL Foundation or ISO/IEC 20000 Foundation will be a plus
§ Articulateness – both written (e.g. for reports) and verbal
§ Metrics - The collection, analysis and application of historical and synthetic measurements in the estimation of process activities.
§ Information Acquisition - Identifying gaps in the available information required to understand a problem or situation and devising means of remedying gaps.
§ Initiative Being proactive, taking action and anticipating opportunities.
§ Persistence - Meeting targets and fulfilling agreements even when adverse circumstances prevail
§ Familiar with Operations Management - Methods, techniques and tools for planning, organising, resourcing, directing, co-ordinating and monitoring on-going (non-project) activities
§ Proven ability to influence cross-functional teams without formal authority
Job Types: Full-time, Contract
Salary: QAR10,000.00 per month
Application Deadline: 20/05/2023
