Account Svcs Rep I, CL
Location: Columbia South Carolina
Description: Colonial Life & Accident Insurance Company is currently interviewing Account Svcs Rep I, CL right now, this career will be placed in South Carolina. For complete informations about this career opportunity please read the description below. Colonial Life, a member of the Fortune 500 Unum family of businesses and market leader in benefit solutions, specializes in personal insurance products ! offered to employees at the worksite. At Colonial Life, we know that each individual's lifestyle and needs are different from the next person's. Our personal insurance products offer a broad range of benefit options for employers and employees, and many can help combat the rising costs of health care. At Colonial Life, we boast a great resource of individuals, both in the field and in our home office, who come together to guarantee our continued success in the voluntary industry.
General Summary
This position is the first level of a four level job family. The incumbent is responsible for performing duties and responsibilities in support of the Account Services Billing & Service departments.
Principal Duties and Responsibilities
With supervision, collaborate closely with internal partners to ensure complete understanding of special account handling and to proactively solve billing/service issues.
With assistance, make appropriate ! risk decisions based on the interpretation of facts including ! premium, claims, compliance, sales impact and customer relationship.
Develop personal credibility with sales force, field management, key brokers, plan administrators, and internal customers consistent with the company’s commitment to achieving a distinct competitive advantage.
Accurately verify policyholder, plan administrator key identifiers, and ensure appropriate communication methods are utilized in support of Colonial Life’s commitment to privacy and safeguarding confidential information.
Develop an understanding of the enrollment/application platform, business collection process, underwriting policies, account administration and billing practices, and other operational areas.
Develop the ability to recognize DOI and compliance regulations, procedures, and consumer complaints and complete the appropriate documentation for submission to Customer Relations for handling.
With minimal supervision, process service inquiries ! from agents, plan administrators and policyholders to ensure customer expectations and service goals are met.
With supervision, identify service solutions that meet the needs of the account
Develop understanding of service capabilities available to accounts that allow for the most effective and efficient administration processes available.
Develop a thorough understanding of billing and service processes.
May perform other duties as assigned.
Billing
With assistance, manage discrepancy premium on accounts as assigned and reconcile and resolve account and policyholder level premium discrepancies to ensure compliance with Sarbanes-Oxley.
Monitor daily reports to ensure that individual, team and department service goals are met.
With supervision, analyze and research account data and make appropriate business decisions.
Assist in identifying emerging and existing trends related to accounts and age! nts.
Service
Process website requests from plan admin! istrators and agents; Establish the appropriate web membership and designated roles based on requests, to the ColonialConnect for Plan Administrator website.
With supervision, assist in identifying emerging and existing trends related to accounts and agents.
With assistance, develop an understanding of the I3 system to correctly navigate the I3 Client.
Qualifications
Job Specifications
College degree or equivalent experience.
Meets the standards for this position, as defined in the Talent Management framework.
Ability to manage and prioritize multiple responsibilities.
Flexible to the many changes in the day to day job expectations.
Customer service experience.
Strong communication skills (oral and written).
Strong PC Skills to include Excel, Word, and mainframe applications.
Strong organizational skills.
Working knowledge of Colonial billing systems, process! es, and practices including electronic premium remittance preferred.
We offer competitive salary and comprehensive benefits package with extras like a wellness/fitness center, health resource center and a tuition assistance program. Colonial Life has been named one of the top large companies to work for in South Carolina.
Colonial Life is an equal opportunity and affirmative action employer regardless of a person’s race, color, religion, national origin, age, disability, military status, gender or sexual preference.
Primary Location
SC-Columbia
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Colonial Life & Accident Insurance Company.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Sat, 25 May 2013 00:34:10 GMT