Key Account Manager
Location: Raleigh North Carolina
Description: Citrix Systems is employing Key Account Manager right now, this vacancy will be placed in North Carolina. More complete informations about this vacancy opportunity kindly read the description below. Objective of Position
The Key Account Manager will work as a main contact for an assigned group of Citrix SaaS (ShareFile) clients to drive the deployment, adoption, and retention of their! ShareFile service. The Key Account Manager will work closely with the accounts to thoroughly understand each customer’s utilization of the purchased service, business infrastructure and business model to ensure account growth, retention and an ongoing relationship with Citrix SaaS (ShareFile). The role will also manage implementation and deployment through its various phases: Planning, Awareness, Knowledge, and Adoption.
Principal Responsibilities
Develops customer relationships and manages assigned accounts to result in continued revenue generation and high levels of customer satisfaction
Oversees ongoing management and retention (includes reporting and analysis on utilization, risk evaluation and other relevant information)
Leads monthly and quarterly business reviews with partners (external and internal), including presentation and analysis of client data acquired through use of business requirements template and Citrix SaaS (ShareF! ile) reports (business, utilization, etc.)
Works clos! ely with sales executive as part of the Enterprise Services team that supports and manages each partner; maintains proactive and consistent communication with sales team and client
Gathers product feedback and customer needs and communicates to the Product Management and Enterprise Services team
Projects management of implementations and other projects related to account growth and retention; obtains support from more senior Key Account Managers or Technical Support for more complex implementations
Follows defined Key Account Process; utilizes existing infrastructure and tools (Process flows and documentation)
Prepares Account Overviews for each client to ensure an understanding of their business environment and requirements
Facilitates executive relationships between Citrix SaaS (ShareFile) and customer through introductions and coordination of conference calls and on-site visits
Work Environment
Remote employe! es are required to have a professional office set up and distraction-free environment from which to do their work and conduct business calls
Position requires approximately 25% travel
Supervisory Responsibilities
None at this time
Qualifications and Requirements
Knowledge and Skills
Bachelor’s degree or equivalent.
Typically requires 5+ years proven track record of measurable success in strategic customer account management and development within the service industry
Project management and organizational skills; ability to define and manage an implementation or ongoing project
Analytical skills and ability to translate analysis of data into meaningful information
Experience creating and delivering presentations to key clientele; good presentation and communication skills
Ability to adapt and work efficiently in a rapidly changing dynamic environment; willingness to be an act! ive participant in a team environment and ability to manage multiple si! multaneous projects
Strong customer-relationship skills; ability to grow and retain accounts, build relationships and quickly spot and communicate potential risks and issues
Strong communication skills; proven ability to describe business concepts and benefits throughout a multi-tiered organization; ability to create and deliver effective presentations to customers
Proficiency with Microsoft Office products
Competencies
Teamwork:
Collaborates with others toward shared goals, exhibits cooperativeness; participates in and supports effective conflict resolution
Communication:
Ensures that communications channels are open and that information and ideas are flowing in all appropriate directions; listens, asks for and uses input
Excellence Orientation:
Strives to be the best that one can be and maximizes one's own potential in helping Citrix Saas (ShareFile) succeed; exhibits resilienc! e, persistence, tenacity and a continuous mindset for improvement
Accountability:
Holds self accountable for keeping commitments and delivering the best possible performance; pays attention to organization and detail, and gets involved and participates until resolution; manages day-to-day work with minimal supervision, often working in a remote office location; is able and willing to over-communicate
Authenticity:
Shows a genuine, accessible and caring personality that builds trust, mutual support and credibility; listens, exhibits humility and gauges approachability of others; maintains composure and is able to be respectful and straightforward with others
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Citrix Systems.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Tue, 20 Aug 2013 01:17:52 GMT